Cognizant Hiring Customer Support Representative:- hiring freshers for Customer Support Representative. Candidates with Bachelor’s/ Master’s degree are eligible to apply. The detailed eligibility and application process are given below.
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About Cognizant:-
Cognizant Hiring Customer Support Representative
| Company Name | Cognizant |
| Post Name | Customer Support Representative |
| Qualification | Bachelor’s Degree |
| Branch | Any Branches |
| Batch | Recent Batches |
| Salary | Up to ₹ 4.8 LPA* |
| Experience | Freshers ( 0 – 3 Years) |
| Job Location | Hyderabad |
| Last Date | ASAP |
Required Qualification:-
- Bachelor’s degree in Business Administration, Finance, or related field preferred.
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Job Responsibilities:-
- Respond promptly to customer inquiries via mail and chat channels regarding mortgage products, services, and account information.
- Assist customers with inquiries related to mortgage applications, approvals, payments, and account maintenance.
- Provide accurate and detailed information to customers regarding mortgage rates, terms, and eligibility requirements.
- Address customer concerns, complaints, and escalations in a professional and empathetic manner, striving for first-contact resolution whenever possible.
- Collaborate with internal teams such as loan officers, underwriters, and servicing departments to resolve customer issues and ensure a positive customer experience.
- Maintain thorough and up-to-date knowledge of mortgage industry regulations, policies, and procedures.
- Identify opportunities to enhance the customer experience and provide feedback to management for process improvement.
- Adhere to company policies, guidelines, and compliance standards always.
Skills Required:-
- Bachelor’s degree in Business Administration, Finance, or related field preferred.
- Previous experience in mortgage customer support, banking, or financial services is highly desirable.
- Strong knowledge of mortgage products, loan servicing, and industry terminology.
- Excellent written and verbal communication skills with a keen attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Empathetic and patient demeanor with a customer-centric mindset.
- Proficiency in using customer relationship management (CRM) software and chat platforms.
- Demonstrated problem-solving skills and ability to work effectively both independently and as part of a team.
- Availability to work flexible hours, including evenings and weekends, as needed.
Selection Process For Drive:-
- Online Application Submission
- Online Test- Aptitude Test, Technical Test
- Interview
- Selection
How To Apply In This Recruitment ?
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
Apply Link: Click Here